As our Retail Scaleup Accelerator program concludes, we are featuring some of the best Scaleups in our weekly blog posts. Next in our series of blogs is ZopSmart. Let’s look at how ZopSmart’s innovative solution improves the omnichannel journey for retailers.
What is ZopSmart?
At ZopSmart, we turbo-charge the omnichannel journey for leading retailers from across the globe (e.g., Kroger in the USA).
Our modular, end-to-end solution allows retailers to narrow in on their most pressing pain points, whether it relates to developing an online offering, growing revenues across all channels, or delighting customers while increasing the efficiency of operations. In addition, our solutions can integrate into your ERP system as well as competing Front End offerings.
Since launching in 2016, our solutions have processed over 100M orders and with over five hundred developers, we stay at the leading edge of retail innovation.
What are some of the pain points you solve?
Over the last six years, we have delivered, to leading retailers from across the globe, modular solutions that:
- Delight customers: 30-minute delivery windows & real-time tracking, 70% reduction in customer wait times for “click & collect”; scan & go from their phone
- Increase revenues: >20% increase through greater personalization of goods and offers presented to customers
- Lower costs: >40% decrease in last-mile delivery costs; 3X faster picking and packing; 15% increase in inventory fill rates
- Stay at the forefront of innovation: pilots currently underway relating to drone delivery.
What do you consider to be your unique selling points?
We are proud to have built deep relationships with our clients such that, in addition to relying on our SaaS solutions, we are their trusted partner to co-create innovative solutions. This often includes engagement with other partners such as Ocado, Blue Yonder & Instacart.
This reflects the founder’s rare combination of outstanding technology capability (including leadership roles at Amazon) as well as direct experience in creating and profitably running an online B2C grocery store. With over 500 developers, we are excited to build similarly deep relationships across the UK.
Which clients do you currently work with?
Notable brands include Kroger (USA) and McAfee (USA).
What were the key benefits of being on the Uk Scaleup program?
- a) Hearing directly from leading UK retailers about their goals, successes and pain points was extremely valuable. A testament to the rare level of access the program provided
- b) The Retail Week Innovation Summit was an excellent event with great insights from retailers and industry specialists, and it also allowed us to build a bond with our peers in the scale-up accelerator program
What are your critical next steps?
- a) Nurture the relationships formed with the leading retailers that we’ve been connected to
- b) Explore partnership opportunities with the other Retail Tech companies that participated in the accelerator
If you think that ZopSmart can help you turbo charge your omnichannel journey, then you can contact their Business Development Director – Sudeep Sarma at sudeep.sarma@zopsmart.com
Working with the UK Launchpad
The UK Launchpad works with international Scaleups to bring innovative solutions to UK Retailers. If you’re a Scaleup or a Retailer and want to see how we can help you, please contact us at arora@uklaunchpad.com
